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What Our Customers Say

What Our Customers Think

Don’t just ride away! We love to hear your feedback and all about your cycling adventures – we’re proud to have played a small role at the beginning of the journey. Here’s just a small selection of the positive feedback we’ve had from our loyal customers;

"I purchased some panniers for my bike this week. I would just like to say your staff are a credit to your business. Very friendly ( not trained friendly) and gave great information. A pleasure to buy something from you". Jimmy

"Had a few niggles with my 3 yr old Propel, but after an hour it's come back niggle and squeak and creak free! Great service as always". Steve Jones

"Just bought my first Giant bike on Friday could not be more happy with my bike and the staff at giant Liverpool was so friendly and very helpful couldn't be more please thank you guys. Will be back time and time again". Lee Cannell

"Just come back from our Giant first service... Given a service time to fit with travelling to and from Manchester. They kept their promise and went to work straightaway. I returned just inside the hour to notice that Mike was still working on the bike. Mike explained that he had changed the rear tyre because there was some wear. The mudguards that had been fitted had come a little loose and had started to wear the side of the tyre. There were no quibbles just fantastic helpful service from a real bike enthusiast. Really blown away by the service. Should any member of our family need to replace their bike we will come to Giant Liverpool first.

Thank you doesn't seem adequate." Ian Jenner

"I've been using the giant bike shop for about six years now and purchased many bikes and cycling gear. And there is a reason for that because it's all down to the staff and there ethos as a business. Which is very professional, friendly and honest . And no enquiry is to small for them at all. If you have a complaint with your bike or cycling gear they are on the phone straight away dealing with your issue. And the aftercare you receive is first class . The machanics at the shop are brilliant! very, very professional and advice you get is second to none. So if you're looking for an honest, friendly bike shop. You should definitely use the giant bike in Liverpool." Kevin Burnett

"Picked up my first bike from the Giant store Liverpool in November 2016 and haven't looked back since. The staff stayed with me the whole day to take time to understand what level I was at and where I wanted to get to. They fitted me with a bike and gear perfect for my needs and to suit my budget. Couldn't rate them or their guidance highly enough." 
Stephen McGough

"Great shop with a really good range of cycles. Staff are very friendly and attentive and will help you to find the correct bike for your requirements." Tom Powell

"Took the bike in for a gold service, and it came out like a brand new bike. The price was reasonable and the staffs were very friendly. Overall: Outstanding service." Suwit Bunyiam

"Bought my first bike from them back in August 2015 and had nothing but great service and help when first getting into the sport. Since then I've gotten a second bike from them and really appreciated them juggling things around and even swapping in a different group set for me at the last minute.
Have also had a service and a couple of bike fits which have been spot on for the price - a professional fitter in London said they had me more or less bang on from the initial setup which was impressive.
Great LBS - Would definitely recommend!" Phil Dawson

"I have just bought a defy advanced pro 2 from Giant Liverpool. The staff were exceptional and knew exactly what they were talking about. They were very friendly and able to help with everything I needed. There is a great selection of bikes and the staff will certainly spend the time to help you find the right one for you. Hands down the best bicycle store I have been to in Liverpool!" Ian Rafferty

"Popped in with my bike today after having a few problems. Was treated like a VIP - again - but without the price tag. Truly exceptional service." Gareth Roberts

"Came to Giant Cycles after receiving appalling service at Evans Liverpool. So glad I did. Excellent service, very knowledgeable and had plenty of stock for me to try. Walked away very happy with my new cycling shoes." Shirley Wollen

"Outstanding service. Knowledgeable and friendly. I would highly recommend this store." Brian Thompson

"Absolutely great store. I visited today and the staff were welcoming and did a great job on recommending the perfect bike for me." Omar Ajlan

"Very knowledgeable guys. Unlike many other shops I've purchased from these guys make sure you are armed with the information you need to make an informed decision on which bike is best for you. They make sure all your needs are met. The variety of bikes in store is impressive and the Giant quality is second to none. They have made a life long customer out of me for sure. Go here for your bike. You wont regret it." Jason Cairns

"Johnathan and his team at Giant Liverpool simply are the best around. From the word go my experience at this store was personal and completely tailored to my needs. No matter what I asked for or how many questions I fired at them, they were impeccably helpful and thoughtful. I would recommend anyone to get their bike or gear from here, I shopped around a lot before I made my decision and even though other local stores were good, it has to be said, no one else are as good as these guys. They definitely have a customer in me for as long as they are trading, and I look forward to many more visits to their lovely store. Seriously, cannot recommend these guys enough!" James Merritt

"Great experience, recently bought a very nice bike from there, very knowledgeable and friendly staff helped me decide" Sam Clark

"Would like to say a huge thank you to the giant store for all the help they gave me in choosing my new bike. I only went in browsing and left after an hour, happy with the new bike I had purchased, the staff were most helpful in helping me choose the best bike for me. They set up numerous bikes to make sure I had the right one and showed me other models on the internet. The staff, service an shop were that good we bought 2 more bikes. Thanks again, can't wait to get out riding." Sarah Jones

"I had a whole reservicing done on my bike here recently. I left the store with smile and promise that I would give them a review online! Very friendly and helpful staff! Glad to have a bike that feels and rides brand new again. I will definitely come back again (not anytime soon I hope :p) and recommend your service to anyone! Thanks guys :- )" Moti Tollera

"Sam was great! He lined the bikes up on turbo trainers for me to try out, changed stems to get the right fit and he knows his stuff. Easy decision thanks to his help." Laura Lewis-Gartry

"Bought my Giant TCX and TCR from the Giant Store Liverpool and taken them in for services over the years. Staff are consistently helpful, cheerful and provide excellent customer service in general." Glen Dower

"Really helpful in choosing a new road bike, definitely recommend. Can't wait to pick her up in a few weeks and get my bike fitted" Clair Turner

"The team at Giant Liverpool in a word are "outstanding" they put you at the heart of everything you need in cycling." Bernie Hollywood

"This is a great bike shop with friendly staff who really care about cycling and getting you the right product -or bike, for your needs. never mind 5/5 -it gets 10/10!" Dash O’Brien

"The staff were outstanding very helpful and very knowledgeable." Stephen Knowles


"Good friendly helpful staff and great atmosphere." Michael John Riddle

"Had my 2011 Defy in for a service and an upgrade. Cracking job, the bike is like new, and the Shimano upgrade has given me more option when in a climb. Brilliant service and very helpful staff." Spencer Barton-Hope

"Excellent shop. Staff was amazing and very pleasant to chat with." Sergej Sergijenko

"Great store and very helpful and friendly staff. Definitely will be getting my N+1 bike from there next time." Michael Greenslade

"Excellent store, best advice and best prices! Did an excellent job setting up my defy composite 1 and also done a great job looking after my old scott!Can not recommend highly enough" Andrew Sellars

"Fantastic service and advice! Will continue to visit this shop and would recommend to everyone!" Christopher Taylor

'exceeded my expectations. It really is quick, comfortable and smooth. I am really pleased with this bike. Thanks for your advice it was very helpful and insightful.' - Marc Nadim, TCR Advanced Pro

'thank you very much for all your assistance today in providing my giant anthem! So happy with it and had a blast run over the fields this avo'
 - Joe Carmichael, Anthem

‘Thank you both for your time and courtesy today during my bike fitting… it was an absolute pleasure…you are both a credit to the store’ – Stu Ashton, PowerFit

‘Brilliant service from you guys - the mechanic was great & gave me some good tips.’ – Nik Ellis, Reign

'Have to say I found the selecting a buying of a bike at your store a relaxed an pleasant experience without any pressure to buy'  - Charlie Jarrett, Defy

‘Thanks to you and your crew for the service in sorting out my new bike.  I can't tell you how pleased I am with it, its brilliant.  All the attributes set out in the magazine reviews are true, it rides brilliantly.  I did have the choice of a Trek Madone four or five series, as an alternative to the Defy, but your great service and customer care won me over, as nothing was too much trouble for you and you did what you said you would do.  So once again thanks a lot, I will get many years of happy smiley-faced riding out of this one.  I will be recommending your store to all my cycling buddies.’ – Allan Ricketts, Defy

‘Thanks for the brilliant service. I spent most of the weekend getting to know my new bike on the hills of landegla over the weekend and so far I am very pleased with my purchase. Once again thank you.’ – Lee Doyle, Stance

‘…I was so impressed by you and your approach. It was by far the best I’d encountered on visits to several outlets..’ – Paul Phillips

'Very knowledgeable guys. Unlike many other shops I’ve purchased from these guys make sure you are armed with the information you need to make an informed decision on which bike is best for you. They make sure all your needs are met. The variety of bikes in store is impressive and the Giant quality is second to none. They have made a lifelong customer out of me for sure. Go here for your bike. You won’t regret it’. Jason Cairns

‘Just to let you know that my Talon arrived safely in Malawi. Had a fantastic ‘maiden voyage’ this weekend’. Janet Oxford

‘Just like to thank Jon, Baz and Sam for their very friendly advice and service in choosing my first road bike (Defy Advanced Pro 1) the bike’s brill, Cheers!’ Rob Bowden-Davies

‘Just to say thanks for the service and support from you guys in buying our bikes. Oscar and I went out yesterday so he could try out his new bike. He just loved it. It’s his first geared bike and he absolutely loves it. Thanks again’ Tom Saxlund.

'Just like to commend your staff at the Liverpool branch, exceptional service,well done and many thanks.' Dave Burrell

Want to share your experience with the Giant store Liverpool? Why not email us at info@giant-liverpool.co.uk. We would love to hear your feedback.