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Don’t just ride away! We love to hear your feedback and all about your cycling adventures – we’re proud to have played a small role at the beginning of the journey. Here’s just a small selection of the positive feedback we’ve had from our loyal customers;

'Had a few niggles with my 3 year old Propel, but after an hour it's come back niggle and squeak and creak free! Great service as always'Steve Jones

'Just bought my first Giant bike on Friday could not be more happy with my bike and the staff at Giant Liverpool were so friendly and very helpful. I couldn't be more pleased! Thank you guys. Will be back time and time again'Lee Cannell

'Exceeded my expectations. It really is quick, comfortable and smooth. I am really pleased with this bike. Thanks for your advice it was very helpful and insightful.' - Marc Nadim, TCR Advanced Pro

'Thank you very much for all your assistance today in providing my giant anthem! So happy with it and had a blast run over the fields this avo'
 - Joe Carmichael, Anthem

‘Thank you both for your time and courtesy today during my bike fitting… it was an absolute pleasure…you are both a credit to the store’ – Stu Ashton, PowerFit

‘Brilliant service from you guys - the mechanic was great & gave me some good tips.’ – Nik Ellis, Reign

'Have to say I found the selecting a buying of a bike at your store a relaxed an pleasant experience without any pressure to buy'  - Charlie Jarrett, Defy

‘Thanks to you and your crew for the service in sorting out my new bike.  I can't tell you how pleased I am with it, its brilliant.  All the attributes set out in the magazine reviews are true, it rides brilliantly.  I did have the choice of a Trek Madone four or five series, as an alternative to the Defy, but your great service and customer care won me over, as nothing was too much trouble for you and you did what you said you would do.  So once again thanks a lot, I will get many years of happy smiley-faced riding out of this one.  I will be recommending your store to all my cycling buddies.’ – Allan Ricketts, Defy

‘Thanks for the brilliant service. I spent most of the weekend getting to know my new bike on the hills of landegla over the weekend and so far I am very pleased with my purchase. Once again thank you.’ – Lee Doyle, Stance

‘…I was so impressed by you and your approach. It was by far the best I’d encountered on visits to several outlets..’ – Paul Phillips

'Very knowledgeable guys. Unlike many other shops I’ve purchased from these guys make sure you are armed with the information you need to make an informed decision on which bike is best for you. They make sure all your needs are met. The variety of bikes in store is impressive and the Giant quality is second to none. They have made a lifelong customer out of me for sure. Go here for your bike. You won’t regret it’. Jason Cairns

‘Just to let you know that my Talon arrived safely in Malawi. Had a fantastic ‘maiden voyage’ this weekend’. Janet Oxford

‘Just like to thank Jon, Baz and Sam for their very friendly advice and service in choosing my first road bike (Defy Advanced Pro 1) the bike’s brill, Cheers!’ Rob Bowden-Davies

‘Just to say thanks for the service and support from you guys in buying our bikes. Oscar and I went out yesterday so he could try out his new bike. He just loved it. It’s his first geared bike and he absolutely loves it. Thanks again’ Tom Saxlund.

'Just like to commend your staff at the Liverpool branch, exceptional service, well done and many thanks.' Dave Burrell

'Popped over on Saturday to grab a Giant Rapid before it went as they are running low on my size. The guys were fantastic and so friendly. Can't wait to grab my bike highly recommend a visit. Top guys!' Lee Ellis

'Just bought my first Giant bike on Friday and could not be more happy with my bike and the staff at Giant Liverpool. They were so friendly and very helpful. Thank you guys. Will be back time and time again' Lee Cannell

'Just picked up my first bike and can't wait to get riding! Can't praise the staff at the store enough! So helpful and supportive! Hoping to join the beginner's group ride sometime soon' Rachel Hale

'Would like to say a huge thank you to the Giant store for all the help they gave me in choosing my new bike. I only went in browsing and left after an hour, happy with the new bike I had purchased, the staff were most helpful in helping me choose the best bike for me. They set up numerous bikes to make sure I had the right one and showed me other models on the internet. The staff, service and shop were that good we bought 2 more bikes. Thanks again, can't wait to get out riding.' Sarah Jones

'Excellent service from Jon and Phil. Very helpful advice. Overall, very impressed indeed. Bikes are fantastic.' Jane Ramsay

'Such welcoming and helpful staff nothing is too much big thumbs up!' Sinead Clare Stredder

'I had a whole re-servicing done on my bike here recently. I left the store with a smile and promise that I would give them a review online! Very friendly and helpful staff! Glad to have a bike that feels and rides brand new again. I will definitely come back again (not anytime soon I hope :p) and will recommend your service to anyone! Thanks guys :-)' Moti Tollera

'Got my new bike yesterday, fantastic customer service. Highly recommend' Robert Amey

'Sam was great! He lined the bikes up on turbo trainers for me to try out, changed stems to get the right fit and he knows his stuff. Easy decision thanks to his help.' Laura Lewis-Gartry

Had my 2011 Defy in for a service and an upgrade. Cracking job, the bike is like new, and the Shimano upgrade has given me more option when in a climb. Brilliant service and very helpful staff.' Spencer Barton-Hope

'I really like Giant bikes. The geometry of them is perfect for me. The range is extensive whatever your budget. The guys in the shop know their stuff. Unlike some (not all) shops. Jonathan and the staff help you choose the right bike for your needs. Giving you precise information to make the right choice of bike. They've made a life long customer out of me.' Jay Cairns

Really helpful in choosing a new road bike, definitely recommend can't wait to pick her up in a few weeks and get my bike fitted.' Clair Turner

'Excellent store, best advice and best prices! Did an excellent job setting up my Defy Comp 1 and also done a great job looking after my old Scott! Can not recommend highly enough.' Andrew Sellars

The bestest bike shop in the world. The staff are great and really helpful but not in a salesy way. Informative-yes. Pushy-No. Love my new bike.' Joe Kershaw

'Tried my Propel road bike in Sefton park this morning and can only thank the staff and especially Barry. PS the shoes are really comfortable.' Jeremie Le-Normand

'Bought my Giant TCX and TCR from the Giant Store Liverpool and taken them in for services over the years. Staff are consistently helpful, cheerful and provide excellent customer service in general.' Glen Dower

'Fantastic service and advice! Will continue to visit this shop and would recommend to everyone!' Christopher Taylor

'Excellent shop. Staff were amazing and very pleasant to chat with.' Sergej Sergijenko

The staff were outstanding very helpful and very knowledgeable.' Stephen Knowles

'Good friendly helpful staff and great atmosphere.' Michael John Riddle

'Cool staff, pro service & very nice bike shop, best in Liverpool! Great to have a shop like that, before & after long-distance rides, cycling challenges, where the guys can do some proper service and check the bikes. :)' Jozsef Fulop

'Great customer service, got the bike sorted and new parts at a decent price and picked up some gear from the bargain bucket next to the till. Best bike shop I've been to in Liverpool hands-down, thanks guys!' Felix Goodbody

'Great shop, dead nice staff & helped sort my bike out numerous times!' Jack Maguire

'I have just bought a Defy Advanced Pro 2 from Giant Liverpool. The staff were exceptional and knew exactly what they were talking about. They were very friendly and able to help with everything I needed. There is a great selection of bikes and the staff will certainly spend the time to help you find the right one for you. Hands down the best bicycle store I have been to in Liverpool!' Ian Rafferty

'Bought my first bike from them back in August 2015 and had nothing but great service and help when first getting into the sport. Since then I've gotten a second bike from them and really appreciated them juggling things around and even swapping in a different groupset for me at the last minute. I have also had a service and a couple of bike fits which have been spot on for the price - a professional fitter in London said they had me more or less bang on from the initial setup which was impressive. Great LBS - Would definitely recommend!' Phil Dawson

'Great shop with a really good range of cycles. Staff are very friendly and attentive and will help you to find the correct bike for your requirements.' Tom Powel

'Took the bike in for a gold service, and it came out like a brand new bike. The price was reasonable and the staff were very friendly. Overall: Outstanding service.' Suwit Bunyiam

'Popped in with my bike today after having a few problems. Was treated like a VIP - again - but without the price tag. Truly exceptional service.' Gareth Roberts

'Came to Giant Cycles after receiving appalling service at Evans Liverpool. So glad I did. Excellent service, very knowledgeable and had plenty of stock for me to try. Walked away very happy with my new cycling shoes.' Shirley Wollen

'Very knowledgeable guys. Unlike many other shops I've purchased from these guys make sure you are armed with the information you need to make an informed decision on which bike is best for you. They make sure all your needs are met. The variety of bikes in store is impressive and the Giant quality is second to none. They have made a life long customer out of me for sure. Go here for your bike. You won't regret it.' Jason Cairns

'Absolutely great store. I visited today and the staff were welcoming and did a great job on recommending the perfect bike for me.' Omar

'Outstanding service. Knowledgeable and friendly. I would highly recommend this store.' Brian Thompson

'Johnathan and his team at Giant Liverpool simply are the best around. From the word go my experience at this store was personal and completely tailored to my needs. No matter what I asked for or how many questions I fired at them, they were impeccably helpful and thoughtful. I would recommend anyone to get their bike or gear from here, I shopped around a lot before I made my decision and even though other local stores were good, it has to be said, no one else are as good as these guys. They definitely have a customer in me for as long as they are trading, and I look forward to many more visits to their lovely store. Seriously, cannot recommend these guys enough!' James Merritt

'Very knowledgeable, friendly staff. The staff really took their time with me which I appreciated. The man I was served by was very welcoming and, as I'm relatively new to cycling, I really appreciated the patience and help I received.' Anthony Stead

'I bought a bike for my 9 year old granddaughter. Staff were very helpful and gave good advice with lots of in-depth explanations. Even though the store was very busy they gave me all the time I needed. Brilliant store and bike is fantastic. Well done guys. I would certainly recommend the bikes and the service.' Phil Kershaw

I would just like to thank John,Baz and Sam for their very friendly advice and service in choosing my first road bike (Defy Pro 1 2015 model) The bikes is brill....cheers!' Rob Bowden-Davies

'Staff are fantastically helpful.' James Hague

'Great experience, recently bought a very nice bike from there, very knowledgeable and friendly staff helped me decide.' Sam Clark

I got my bike here through Cycle to Work. I got great advice on what I needed with no hard sell. All the knowledge is there if you ask but there is no pressure if you just want to browse. Staff were all really friendly and helpful. I don't need a new bike just yet but when I do, I'll be going back to Giant.' Laura

'I have bought several bikes from this shop in recent years and each time have had an amazing service. Most recently bought a Defy Composite 2 and the staff literally bent over backwards to help me get the right bike and size that I needed. Manager Jon was extremely detailed when it came to getting the right fit. Every staff member I have dealt with in here has always been extremely friendly and knowledgeable and above all, extremely patient. Definitely the best bike shop in Merseyside. Highly recommended.' Paul Tudor

'A BIG thank you to all the staff especially Jon who really helped me choose my bike, which I have had now had for 1 month and absolutely love. What an experience it was to shop in your store and I will recommend you to my friends. Cheers' 

'Couldn't have gone to a better shop to buy my first ever road bike last year. Great advice on shoes and those funny looking but sleek bib shorts that I just wouldn't have bought myself if it wasn't for their excellent advice and guidance.' John

'I recently bought a new road bike from the giant store in Liverpool.Great all-round service very friendly staff. Highly recommended. Thanks Again.' John

'I recently took my bike into the store to fix both the gears and front brake. They did a great job on the service with a quick turnaround.'

'I am looking to upgrade my bike in the summer so had a few questions which the friendly staff were able to help me with and give me a choice of recommendations from their range to suit my specific needs. I will be returning in a few months to purchase a new bike from this store!'

'I just had my bike serviced by the guys over at the Giant shop in Liverpool. A great experience from start to finish. I am not technically minded when it comes to bicycles however everything was explained to me in great detail. I had a brake bleed & new pads fitted & now rides like a new bike. The work carried out & customer service when dropping off/picking up my bike could not have been a better experience! I'll definitely be going back for anything I need in the future. Thanks.' Mike Noble

'I love this store! Fantastic selection and really helpful staff. I purchased my daughters and my own bike here. Will be back for my son soon.' Michelle Roo

'Bought a new cycling jacket from here recently and couldn't recommend them more. The staff spent a lot of time listening to my requirements and then pointed out which products were most suited to my needs. You could tell they were honest and weren't just trying to up-sell me a jacket I didn't need. They also kindly answered a lot my questions about a bike that I already owned. Will definitely get my next bike from them.' Anthony

'Bought a TCX here, great choice for commuting the 22 miles over the not so great roads around the City. Free service after a few weeks. Back on the road and ready for winter. Excellent service, recommended.'

'Always fantastic service in Giant Liverpool, Jon and the staff have always got time to listen to what you need and talk through options. Can't wait to get my new Liv! Thanks guys!'  Myka Heard

'Picked up my new baby yesterday! Can't fault the service, John is fab nothing was to much trouble. Although John you need to stock up the cappuccinos`s for my next visit. ;-) Phil is a wizz mechanic and likes a chat :-) All in all 5 stars to Giant Liverpool. Love My LIV. Cheers.' Louise Thompson

'Picked up my new Dirt-E+ 2 last week. Big thanks to Kath and Phil for amazing Customer Service, you are both an asset to the company.' Peter McGloin

'Unbelievable service. Such nice people who also know quite a bit about bikes ha. Thanks very much, absolutely made up with the bike.' Kevin Oliver

'In store today to have my Ghost mountain bike tyre inner tube renewed. Very friendly and welcoming staff. Great selection on Giant bikes. Will defo go back. Thanx again. ☆☆☆☆☆.' Steve Woods

'Recommended by a friend who has recently bought a giant roadbike from these guys, so we popped in yesterday to have a look at a road bike for myself (upgrading from a hybrid) and Cath couldn't have been any more helpful. Great family business and excellent customer service. Can't wait to go back to try one she's getting in for me to try.' Laurie Le Faux

'Called in for a spare tube the other day after a puncture. Staff are really friendly and helpful - do group rides and nutrition sessions. Will keep an eye on the Facebook page. Cheers.Dave Cain

'Been here a few times for different reasons. Cath, Phil and John are always pleasant, informative and extremely helpful. Defiantly recommend.' Gary Euston

'What a great store. Wonderful staff. Made the whole experience of buying my first road bike so easy. Thanks Jonathan & Kath.' Jacqueline Kavanagh

'Fantastic knowledge and service from Jono.' Andy Hickey

'Fantastic store and staff. Jonathon was very knowledgeable and professional, he even managed to entertain my 4 year old son between set up! 😂 Looking forward to picking up my new bike next week!' Danny

'Good quality bikes to suit a range of budgets, along with as much other kit as you could possibly want. Staff are particularly knowledgeable and very friendly. The shop itself is in a very interesting building, originally a Victorian mill.' Eliot Collins

'Fantastic team at Giant Liverpool, very friendly team & excellent customer service yesterday in choosing my new trail bike - Giant Anthem 2. Collecting it Monday can’t wait! Thanks to Kath & the team at Giant Liverpool.' Ian Fletcher

 'Can't recommend this place highly enough. Bought an e-bike for my partner who had suffered a stroke some years ago. She enjoyed cycling but found it very tiring. This bike has made all the difference and the staff were so helpful and friendly.Ian McKay

'The guys at Giant are great...Bought my road bike there 18 months ago... The customer service is great and the guys know what they're talking about and don't try to rob you.' Anthony Watters

'Great staff there. John in particular was very helpful and knowledgeable, he helped me choose a great bike at a reasonable price. I spent less than expected too!' Tony Brammah

'The customer service at this store is second to none. Nothing is any trouble to any of the staff' Mike Elkins

'Fantastic Customer service and friendly staff. Good all round store' Ian Morley

'Great service. I took my bike in as the chain was slipping. The simple problem soon found, resolved with no more work than was required. Great reception from the staff who always take time to make you welcome. Great bikes, staff and some excellent bargains on sale.' David George

'Good customer service from polite knowledgeable staff who don't put pressure on you to buy, just good advice.' Andy Woolley

'Great service from people who are clearly passionate about all things cycling. Loads of choice and stock to choose from in a brilliant showroom. No rush, no fuss and a relaxing coffee whilst you consider your next bike purchase. Couldn’t be better. Look forward to visiting and no doubt purchasing again soon. Thanks again to all at Giant Liverpool for a great experience' Glen Williams

'Great friendly service! Attended a group bike ride and they were so helpful and patient with me being a complete novice cyclist.' Clare Ellis

'Purchased my Giant Propel Advanced 2 from here. What can I say fantastic bike & fantastic staff. My 4 year old came to the store with me and they made us feel so welcome as well as the staff keeping my son entertained with his toy train. Excellent place will definitely recommend Giant Liverpool to anyone. Can't wait for the store ride. Cheers Giant Liverpool' Matthew Evans

'Very friendly and knowledgeable staff.' Pāvels Lipinieks

'A big thank you to you all; especially Phil. Great service and quick response. Problem soon solved. Just need to try it out - it's just too awful to venture out at the moment!' Linda Halden

'5 star service, top guys!' Paul Yung Mao

'Very helpful and informative staff.' Kieran Reilly 

'I would like to say a big thank you to the staff at Giant in Liverpool. Firstly Sam for giving me the chance to demo a bike I’ve been considering. He was very patient and informative. Kath for helping me along with the purchase of my new bike, very helpful and communication was spot on - called as promised, and kept me fully in the loop. And also to the service lads, especially Phil who helped me set up my suspension before leaving. Thank you all very much - I’ll be back soon.' Paul Rotheram

'Great service lovely helpful very friendly staff, willing to help, both myself and my husband have been customers for a number of years now.' Susan Morris

'Cannot recommend this Giant store highly enough, always happy to help nothing is ever a problem! Top marks for customer service, staff are always friendly. Have used them for my bike services for years now and wouldn't think of going anywhere else.' Clare Wilsher

'Liverpool Giant staff are first rate. Got my Boardman serviced there over the last couple years now and when came to get a 2nd bike I bought a new Giant Talon without hesitation.' Phillipe Connae

'I got a Giant Defy a few months ago and I'm very happy with the bike and the customer service. The was set up spot on, there was good communication after placing the order and the coffee was pretty good too!' Keith Roberts

'You guys are amazing. John always has time to give good advice and never ever neglects in the after-sale service. Phil you are the tops!!! spot on when out on big rides (new continental 28"s fab on road). Absolutely love Kath"s assistance when sourcing ladies kit - can't thank this amazing team enough' Linda Halden

'Excellent group of guys that work in this store...really knowledgable about all things cycling and would highly recommend them. Nothing is too much trouble and I will definitely be back soon to purchase my next bit of cycling kit...thanks guys!Sean Jones

'Just like to say thanks for the excellent service I have received in not only the sale but the aftercare I received. I'm new to cycling and was guided through the process of the cycle to work scheme very well. I would have no hesitation in recommending your product and service' Jamie Griffiths

'I bought a Trinity Advanced Pro TT bike and had a bike fit done. When I arrived at the shop the bike was already set up on the turbo ready for the fit and had been presented to an immaculate standard. The staff were all very friendly, welcoming and extremely knowledgeable about all things cycling and couldn’t do enough to help. The shop itself is amazing with all the models, clothing, accessories on display. I’m extremely satisfied with the bike, the quality of the bike fit and the whole experience of shopping at this store. I would be more than happy to buy another bike from the Liverpool store even if it meant another 115 mile drive. Thanks guys 👍' Mark Higgins

'I bought a brand new Giant E2 Pro. What can I say...the customer service is excellent and this has to be THE best bike shop in Liverpool from buying a bike all the way to servicing. And to top it all it's a family run business 👍' Sanjeev Verma

'I bought a bike from this store last week and couldn’t be happier.  Kath was great - not only did she realise I was dying of thirst from the heat that day she also talked me through the various specs on the bikes I was interested in (she even laughed at the fact I used to frequent the 051 many years ago and gave me some tips on future days out in Liverpool). Eventually, I opted for a Fastroad SL3 as I wanted something to bridge the gap between my Giant Roam bicycle and a faster road bike. Having discussed various options it was great to get the chance to try out the bike on a turbo trainer to make sure I’d made the right decision. The pickup was easy and uncomplicated, with great advice offered with regards to bedding in and maintenance. All in all a great experience and super family run business- can highly recommend. Thank you to Kath and all involved 👍' Si Don

'I had been looking around for a road bike for a while and every shop I had been in had the same bikes for the same price and also the same poor service. Nobody wanted to ask me what I wanted to help me choose the right bike for me. They were just more concerned with trying to get me to spend as much as possible. However, when I visited Giant in Liverpool I was met with amazing customer service. From the moment I walked in I was met with a smile and someone who was willing to listen to me and then explain all the possibilities. I was also exceptionally impressed with the amount of time they took to make sure the bike was correct for me, right height, right size etc. Overall a great experience and I would happily recommend them to anyone.' Mark Nolan

'Just got back having had an electric demo mountain bike. The bike was great and the staff really friendly and knowledgeable, I'm definitely going to get an electric bike and Giant Liverpool will be getting my custom. Even after returning the bike there were no pushy sales techniques from anyone. They are proper good people. I feel that they definitely will look after their customers. A special thanks to John.'  Mike Burke

'Excellent service, brilliant guys. Can’t speak too highly of them. 1000% recommend!' Barbara Daniels

'The price was reasonable and the staffs were very friendly. Overall: Outstanding service.' Suwit Bunyiam

'Visited the Giant Bike Store today to have a rack and panniers fitted. This was at very short notice after speaking to Jon yesterday. But as ever the Giant Store did not disappoint. The rack and panniers were fitted expertly in no time at all. A great job by a professional outfit. Many Thanks' John Cross (Fastroad e-bike owner)

'My thanks to service staff (Joel & John ) at Giant Liverpool…just received my defy advanced pro cycle after platinum service..the bike was 5 years old but after service it felt like a young, swift, fluent thoroughbred ! So much so that I drove past my home and kept on riding for another 2 hours ..it was a joy to cycle and felt like a brand new bike…I would recommend to this service to anyone who wants to energise life into a tired bike that has seen far too many road miles.' Collin Rodriguez

'Friendly experts, great advice, excellent service.' Katrina Sellars

'Left it to the last minute the night before a ride to realise my brake pads needed replacing on my cyclocross bike. None to be found in south Liverpool so did an emergency dash into the Giant store where Jon, Sam, Cath, Joel - the whole team, couldn’t have been more welcoming and helpful and quickly got my pads replaced and wheel turning freely. Many thanks - much appreciated. What a lovely store and great service. Now I just need the weather to buck up!!' Lisa Cook

Want to share your experience with the Giant store Liverpool? Why not email us at info@giant-liverpool.co.uk. We would love to hear your feedback.

                                                  

   

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